Returns & Exchanges

We want you to be fully satisfied with your gear, which is why we offer a 30-day money-back guarantee on all Positive Grid hardware and software products. If your new equipment doesn't perfectly fit your sound, we make the return process simple and transparent.

Return Process

• 1.
  Initiate Your Request

  Visit our online Support Center within 30 days of delivery to submit a return request with your order number and reason for return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label via email.

• 3.
  Pack Your Gear

  Securely pack the item in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 4.
  Ship and Refund

  Drop off the package at the designated carrier; once our warehouse inspects the unit, your refund will be processed to your original payment method within 7-10 business days.