Frequently Asked Questions
Everything you need to know about our smart audio gear and support.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by location and customs processing.
Do Positive Grid products come with a warranty?
Yes, all our hardware products include a one-year limited warranty that covers defects in materials and workmanship under normal use.
What is your return policy for hardware and software?
We offer a 30-day money-back guarantee on hardware products. Please note that opened software licenses are generally non-refundable once activated.
How do I update the firmware on my smart amplifier?
You can update your firmware by connecting your device to a computer and using our official firmware updater tool available in the 'Downloads' section of our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized financing options like Affirm or Klarna in certain regions.
Are your mobile apps compatible with both iOS and Android?
Yes, our companion apps are designed to work seamlessly on most modern iOS and Android devices. Check the App Store or Google Play Store for specific version requirements.